Responsible Gaming
A. General
Our goal at CannonBet is to always help anyone for which gaming is no longer fun and entertainment. You are able to control and limit your spending on the CannonBet website at any time by taking a ‘time-out’ from access to your Account or close your Account for set periods of time. If at any time you feel you need help, you can access this resource or clicking on the link below to find help all over the world.
Get Help |
B. Limits to your Account
1) You may set the following limits in relation to your Account: a maximum deposit amount or a maximum total deposit amount for any particular betting period including 24 hours, 7 days and one month. It may take up to 24 hours for limits to become active.
2) If you elect to set a maximum deposit amount whilst using your Account, you will not be permitted to increase any such maximum until the expiry of a 24 hour cooling off period. Upon expiry of the cooling off period you are required to take positive action and reconfirm your agreement to increase your limit.
3) You may set a deposit limit for your Account via live chat, email or by calling our customer services team.
C. Time-out/Short Break
1) You may temporarily exclude yourself from the CannonBet Website for a period ranging from twenty four (24) hours up to six (6) weeks by filling the Time-Out Form which you can request via Live Chat or email support @ cannonbet.com
2) On confirming your break period, your Account will be suspended and it will not be possible to log in to your Account until the selected duration has expired.
3) It may be necessary to log out of your Account for the ‘time-out’ to take effect. Prior to logging out it may be possible to place bets on your Account, depending on the device and the internet connection you use to access your Account. We will not be held liable for any bets placed during such period.
4) Once you have set a ‘time-out’ period, it is not possible for us to override or remove it.
5) Any balances and any advance bets that you have placed will remain and any winnings will be credited to your Account, but you will only be able to access your winnings after the ‘time-out’ period has expired.
6) You will not be able to access or cancel advance bets made before the start of the ‘time-out’ period and bonuses may expire during the ‘time-out’ period.
D. Self-exclusion
1) We provide the Account option for you to self-exclude yourself from being able to access your Account.
2) You can self-exclude at any time via live chat or by calling the CannonBet customer services team or sending an email to support@cannonbet.com.
3) You must specify a time period for which the self-exclusion restrictions will apply (the minimum self-exclusion period being 6 months). Self-exclusion can be extended for a further 6 month period as many times as you choose.
4) On submission of a self-exclusion request, your Account will be closed within 24 hours and any funds held in the Account will be returned to you.
5) It may be necessary to log out of your account for the self-exclusion to take effect. Prior to logging out it may be possible to place bets on your Account, depending on the device and the internet connection you use to access your Account. We will not be held liable for any bets placed during such period, but may choose to refund any bets placed at our sole discretion.
6) A request to revoke the self-exclusion request cannot be actioned until the selected period expires. At the end of this time period, the self-exclusion will remain in place for a further seven (7) years unless you take positive action to revoke the self-exclusion by contacting our customer services to request that your status as a self-excluded customer be revoked. We will notify you once we have made a decision about whether or not to revoke your status as a self-excluded customer. You will then enter into a 24 hour cooling off period to further consider this decision before you are able to use your Account.
7) You agree that you will not attempt to open an Account or place any bets whilst you are a self-excluded customer and that you are fully liable for your actions whilst you are a self-excluded customer. We have processes in place to detect duplicate Accounts that are subject to self-exclusion or involuntary exclusion. Upon detecting such Accounts, we will return any deposits made by you and held in the Account (as at the date of your self-exclusion) within 14 days and delete the Account, in accordance with the CannonBet Responsible Gambling Policy.
8) We may refuse to allow you to open an Account or place a bet, if we reasonably believe that you are a self-excluded customer.
9) We will remove you from all of our marketing databases within 24 hours once you choose to self-exclude on the CannonBet Website. No marketing material will be sent to you after the period of self-exclusion expires unless you take positive action to revoke your self-exclusion as outlined above.
CannonBet is committed to responsible gambling. We believe that gambling should be fun and enjoyable, and we want to help our customers gamble responsibly.
We offer a range of tools and resources to help our customers gamble responsibly, including:
- Setting limits on your account: You can set a maximum deposit amount or a maximum total deposit amount for any particular betting period. This can help you to control your spending and avoid overspending.
- Taking a time-out: You can temporarily exclude yourself from the CannonBet website for a period of up to 6 weeks. This can be a helpful way to take a break from gambling if you are feeling like you are losing control.
- Self-excluding: You can permanently exclude yourself from the CannonBet website. This is a serious step, but it can be helpful if you are struggling with problem gambling.
- Other resources: CannonBet also provides a number of other resources to help our customers with responsible gambling, such as information about gambling addiction, links to support organizations, and tools to help you track your gambling.
We encourage our customers to use these tools and resources to gamble responsibly. If you are concerned about your gambling, we urge you to contact us for help.
Additional tips for responsible gambling:
- Only gamble with money that you can afford to lose.
- Set a budget for your gambling and stick to it.
- Take breaks from gambling if you start to feel like you are losing control.
- Be aware of the signs of problem gambling and seek help if you need it.
- Talk to your friends and family about your gambling and ask for their support.
- Use the resources that are available to you, such as the CannonBet responsible gambling policy.
By following these tips, you can help to ensure that gambling is a safe and enjoyable activity for you.
Here are some additional things to keep in mind when gambling responsibly:
- Be aware of the odds of winning and losing.
- Don't gamble if you are feeling emotional or under the influence of alcohol or drugs.
- Don't chase your losses.
- Take breaks from gambling and don't gamble for extended periods of time.
- If you are concerned about your gambling, seek help from a professional.
Gambling can be a fun and exciting activity, but it is important to gamble responsibly. By following these tips, you can help to ensure that gambling is a safe and enjoyable experience for you.
We reserve the right to suspend or terminate your account if we believe that you are not gambling responsibly.